Electric Fence FAQ & Customer Service – Elife

In the case of South America, our top-sellers are heavy-duty plastic insulators that have a high UV protection and solid plastic gate handles that have reinforced springs. As soon as you provide your existing models or pictures, we will be able to suggest our nearest and most popular alternatives.

Yes. Superior models of this type are already provided to clients that handle such well-known brands as Datamars, Lacme, Parmak and Horizont. We can be able to match the design and the performance very closely by your sending us the reference code or clear photos.

Yes, one of our core competencies is customization. We also have the capability of custom colors, printing logos, labels, color boxes, blister cards, outer cartons designs, and other based on your artwork or brand specifications.

Standard dimensions, material, working environment, load or strength requirements and any sample or drawings that you have are what we typically need. The more elaborated the information the sooner we can create the right product.

It normally requires approximately 25-40 days to develop new molds after confirmation of drawing has been made to the initial samples. Time will vary precisely with the complexity of the products and the size of the mold.

Yes. In case of major products we can describe basic drawings with major dimensions and material specifications. In long-term partners, we will also be able to share more specifications upon signing a confidentiality agreement.

Electric fence accessories are made to suit the general EU and US safety expectations. It is possible that certain compliance requirements exist and to provide those, we ask you to inform us of your local regulations and we will verify or modify materials, labeling, and documentation.

CE and basic safety information can be given on most of our products. In the case of energizers and electronic parts, we comply with corresponding IEC standards. We shall verify the existence of certificates regarding any product you are interested in.

We are a manufacturer that has our own factory on animal electronic fence accessories and we are also a sourcing partner on farm products that are related to animal electronic fences. This translates to quality control and prices of factory level and the one-stop shopping of other items you might require.

Our typical MOQ of most plastic accessories is normally 1,000-5,000 pieces per part with regard to the mold and packing. On certain products we can be flexible e.g. trial orders or mixed containers.

Yes, you can combine various items and colors in the same order, and we can also combine items in one-packing carton, when the packing design will enable it. We will assist you in maximizing the mix so that you can use the container space optimally.

This is dependent on the size of the product and the packing. Once you have decided on what model and packing method, we will do the calculation of the approximate number per 20ft and 40ft container and send you a loading plan.

Yes. Our prices are normally quoted at varying price levels depending on the order quantity. We can make a tiered price list to facilitate your planning, should you provide your forecast or annual volume.

EXW, FOB, or CIF, we can quote any of them, as you like. Shanghai and Ningbo are our major loading ports though we are capable of shipping by other ports within China.

Our price validity is normally 30-60 days, depending on the situation of the raw materials. We attempt to maintain prices as long as we can and will always tell you in advance in case there are any significant changes.

Yes. In case you are able to give your annual purchase plan or sign a long-term cooperation agreement, then we may provide more competitive prices and preferential production priority.

Our regular conditions to new customers are 30% T/T deposit and 70% T/T balance prior to shipment. With orders of small samples, we accept even 100% payment in advance.

To make bulk orders, we would like to use bank transfer (T/T) or LC to make some orders. PayPal or alternative methods can also be accepted when the amount of the order or minor charges are to be completed with sample orders.

In the case of long-term and stable partners, who have stable order history, we can negotiate more flexible payment terms on a case-by-case basis, having already evaluated internal credit.

In most small parts, the samples can be free, although we tend to request the buyer to pay the courier fee or use his own courier account. In the case of larger or bespoke items, the cost of samples will be addressed individually.

As a rule, standard samples may be delivered in 5-10 working days. Tailored samples including logo or special pack could require 15-25 days with printing and tooling.

Yes. Our standard items samples are made on the same materials and processes as mass production. In case of new developments, we will be upfront on whether the initial samples are trial or not.

Absolutely. Prior to mass production, we can ship you pre-production samples along with your logo and packing to ensure that you can view the design, color and quality first hand.

In repetitive orders, we typically take 15-25 working days after the deposit and final work confirmation. In case of any large or complicated orders, we will verify a certain agenda with you.

During peak seasons and Chinese New Year, lead times are 10 20 days longer. Our partners are always reminded to make order earlier and we can assist in coming up with a yearly purchasing plan.

In case of urgent orders, we will re-distribute our production schedule and possibly shift additional shifts, as much as we can. This normally involves a definite prediction and a deposit in good time and in certain cases a restriction in the number of items.

In the case of long term partners, our production projection is based on your previous orders and the agreed plan on a yearly basis. We can also have some buffer materials or semi-finished products to cushion delivery time.

We shall tell you at once, the reason being, and give you a new realistic order of delivery. Meanwhile, we will seek solutions like partial deliveries or alternative logistics solutions should it be necessary.

The answer is we have inbound material examination, in-process examination and examination prior to packing. The QC crew is guided by standard operating procedures and sampling protocols in order to maintain a consistent quality of each batch.

Yes. Raw materials are inspected upon entry into warehouse and key measures and performance are inspected during production and random checks are made on finished products and packing before shipment.

In the case of serious projects and long-lasting partners, we are able to send you a simplified version of our quality checklist and main quality points in order to know how we manage your orders.

Yes, we do not dislike third-party inspections. You may use your own inspection company or we could suggest that in China. The buyer is typically the one who bears the cost of inspection.

Our goal is high-level defect rate. In case of a known quality problem on our side, we would investigate and give a solution like the replacement, credit, or any form of compensation to the damaged quantity.

We will provide the clients who work with branded products in the sphere of electric fencing and farm supplies. The confidentiality does not allow us to publish the names, however, we may provide some anonymized cases and product categories.

Yes. We have one of the main tenets; only new materials, no plastic of any kind that is recycled. We are able to offer specifications of materials and, where necessary, with additional test or documentation.

Non-rusting methods used include galvanizing or special coating on metal components. Our products are designed to be used in the field and their useful life in general depends on the climatic conditions and the intended use.

We incorporate UV-stabilizing additives and select appropriate grades of plastics to make use of outdoors. We have long term feedback of the markets with good sunlight and this will enable us to continue bettering our formulas.

Yes we manage at a tight rein suppliers of raw materials and production variables and we have samples of every batch as reference. It assists us in maintaining color, hardness and the performance.

Send photos, videos and quantity data to us, please. We will examine the reason along with our factory team and suggest a solution, e.g., the design should be improved, materials used, or a faulty stock should be substituted.

Our normal packaging is normally bulk or counted items in polybags, inner boxes and powerful export cartons with clear labels. To palletize, we stretch film to cover goods with straps.

Yes. In case you have us your artwork files or design ideas, you can send them to us, and the team will make changes to suit the size of the packing. We will provide electronic proofs over which you can approve and get printed.

Yes. You can ask us to provide fully neutral packaging, or you can just demonstrate your brand information, as you choose. We need not have our factory name on your products.

Yes. Should you supply the translations, we could print multi-language packaging, manuals or instruction leaflets to suit your local market.

The strength of carton we use, internal dividers and protection materials will vary depending on the product. When using heavy or sharp items, we strengthen cartons and pallets to ensure that they do not get damaged during transportation.

Yes. We can pack according to your instructions to combine SKUs in master cartons or pallets provided the safety and weight limitations are observed. We shall ensure that we verify a detailed packing plan with you.

It is a matter of shipping terms and insurance. We continuously make tough packaging to mitigate risk. In case with poor packing on our side, it is evident that it caused damage, we will collaborate with you to reach a reasonable solution.

Shanghai is our primary seaport, and when necessary, we can ship at Ningbo or any other port. In air shipments, we normally utilize airlines in Shanghai.

Yes. We would be able to deliver sea transportation to your chosen seaport, air transportation to your airport, or courier that can deliver samples and small urgent deliveries.

Of course. You may designate one of your own forwarders. We will make bookings, loading, and handover of the documents with them as instructed by you.

We request our freight forwarders to provide new sea or air freight rates in terms of volume, weight and the destination. We will then provide you with the total and estimated transportation time and cost prior to shipment.

Yes. We are able to change the size of cartons, quantities of packing and a pallet pattern to utilize the container space effectively and lower your cost per unit of freight.

The common export documents that we have are commercial invoice, packing and bill of lading or air waybill. We also can supply Certificate of origin and other necessary documents on request.

Yes. We will be able to prepare Certificate of Origin, e.g., FORM A or any other form demanded by certain trade deals, and liaise with local authorities or chamber.

We are glad to collaborate under the law and customs regulations. In case your country has any special agreements with China, you should provide us with information about the list of documents in advance.

The actual value of the transaction is disclosed in accordance with the customs. In case of any special needs, then we can negotiate but never violate the law.

Yes. Having HS codes that other customers usually apply the same products that they are related to can be proposed. Nevertheless, it is your local customs or your broker that normally dictates ultimate classification, and compliance.

Customs clearance on the export side is assisted by our logistics team and forwarders. In case of the inspection, we make direct arrangements to submit any other additional documents in order to minimize delays as much as possible.

Yes. We take your branding and designs as a secret. We do not present your customized products to other buyers without your consent.

Yes. We may enter into NDA or NNN contracts with the purpose of official protection of your designs, molds and business information.

Conventionally, when you purchase the tooling, the mold is yours. We will not risk your preferred mold on other customer without your written permission. In our agreement specific terms of ownership will be written.

In the case of custom-designed designs under agreement, we will confirm by written notice that we will not sell it to your competitors or post it on the internet in any circumstance.

In the case of serious partners, we may speak about the semi-exclusive or exclusive arrangements concerning some products or regions, depending on the specified annual volumes and the terms of cooperation.

The product list or photos, quantities expected, packing, destination port and your desired trade terms (FOB or CIF, etc.) are required. With this knowledge we will be able to make a clear and exact quotation.

The average response time of our sales team is 24 hours during working days. WhatsApp or WeChat can be used to respond to urgent issues even faster.

Yes. To ensure effective and constant communication, we shall provide you with a special sales manager and backup contact.

We are flexible. The majority of customers receive updates with the help of email and WhatsApp or WeChat. We can conform to the tools that you like.

Yes. Our sales team based outside the country in Colombia and Venezuela is able to speak Spanish, and we can facilitate simple Portuguese communication when needed.

Our group has offices in China and Latin America. We will suggest you meeting times that do not interfere with your working hours and can make some changes to the important video calls.

It is always our attempt to explain something fast either through written summary or video conferencing, weigh in on all facts and arrive to a reasonable solution. We are not after short-term profit, but long-term cooperation.

Yes. We will be able to email you a company profile, pictures of the factories and copies of any vital certifications and you can also find more about it on our site.

We already sell to most of the countries in North America, Europe, and Latin America. When you are telling us about your country, we can provide you with some general experience about that region.

You will be very welcome to see us. We will write our address and travelling recommendations to you. The closest foreign airports are Shanghai and we can assist in the arrangement of a visit arrangement.

Yes. We are able to organize a video call using Zoom, Teams, or WhatsApp and demonstrate you our production lines, warehouse, and packing area in real-time.

Our answers include stable quality, of-time delivery, competitive prices, product training aids, and marketing aides including photos and simple brochures. It is also possible to propose product combinations to various groups of customers.

Yes. As soon as we know what your primary livestock forms, type of channel, and level of prices, we can suggest selections of insulators, wire, posts, and accessories which suit the local requirements.

Yes, one-stop support we can offer our product selection, product customization, packaging design, and stable supply, so that you can introduce a new product line or a new brand into your market.

Yes. Most products have simple product images, and we can draw up simple usage diagrams/ manuals. With big projects, one can speak about the custom photo or video shooting.

We may provide simple training directions, frequently asked questions and simple explanation of how to select and utilize electric fence accessories, which your sales staff may localize to local language.

Yes. As far as it is technically and economically viable, we can adapt dimensions, materials, packaging, and labeling according to your feedback in the market and regulatory specifications.

Yes. In addition to ours, we can assist you to source related agricultural and livestock products in China using trusted partner factories in China which will be your sourcing agent.

Yes. The other suppliers can send goods to us and we can check basic packing and pack together with our product in a single container to assist you in saving freight cost.

That is what one of our services is. You may provide the list of the necessary items, and we will deal with the coordination of the suppliers, quality control, and combined delivery.

Our sourcing and consolidation cost is usually incorporated into the product price in numerous instances. In the case of special projects involving numerous minor items we can agree on an affordable service fee.

Yes. We are able to streamline the packing, make minor changes to the specifications, suggest any alternative material where necessary, and consolidate the freight to lower freight cost without compromising quality.

We will liaise with you to get to the bottom of every complaint and give remedial measures. In the case of assured bad quality, we will provide compensatory rewards or substitution.

Once we have established the problem and the quantity involved, we can either make the replacement in your next order or give you a credit note on future orders depending on our agreement.

Yes. In case of emergency requirements, small quantities of spare parts or accessories can be sent using DHL, FedEx or any other express services.

We will playfully work together in tracking lots of affected, reviewing the cause, amending production and giving replacement or compensation plan so that you can preserve your reputation in the market.

We have our principle because we take responsibility of our mistakes. Once we confirm the matter, we will negotiate on compensation, which could be replacement, rework, or credit and we will agree with you on a viable solution.

Our group specializes in animal electric fencing accessories , and it has a history of exporting to the North America, Europe, and Latin America.

Our key export markets are in the United States, some countries in Europe, Russia, Japan, and most of the Latin American countries. We have regular clients who are the brand owners, manufacturers, and distributors within the farm and ranch industry.

Our manufacturing plant consisting of around 30 employees has the potential to manufacture large amounts of plastic insulators, handles, and other accessories on a monthly basis. We can contribute an approximate monthly capacity of particular items once we are aware of the exact model.

We are going to examine your prediction, make changes in production planning, and, in case of necessity, will introduce more molds or shifts. We also can maintain some fast-moving stock of items as safety stock to our strategic partners.

We have connections with different suppliers of materials, we observe and make purchases in advance. All the important orders take precedence in the event of power or supply problems, and we will be honest with you.

Yes. When you provide your sales data and seasonal trends, we will be able to propose a long-term buying strategy to balance the level of stocks, cash flow and production.

In the case of stable, recurring items; reliable partners, we can speak of maintaining a buffer stock in our warehouse, according to an agreed minimum stock and rotation schedule.

We would typically recommend beginning with the fundamental accessories, such as common insulators, gate handles, and posts as well as simple connection components. When you get market response, we can then deal with more specialized products.

You will need to draft your product list or pictures, quantities needed, packing and logo, destination port and your favorite payment terms. Through this knowledge we can make final decisions on prices, lead time and contract details.

Once we pass the trial phase successfully, we will be able to look at sales performance, re-arrange the product portfolio and settle on an annual purchase strategy. We may then speak of superior prices, enhanced customization and potential protection of the market to assist your development with Elife in the long run.